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Anyone who has ever owned or managed a business of any kind, large or small, whether brick and mortar or eCommerce, knows the inherent importance of customer service that never fails. No business can survive for long with sub-standard customer service. Getting regular customers is often a difficult battle and then keeping them is even more harrowing. There’s always a competitor around the virtual corner that is ready to offer your customers something that will lure them away. So, the trick is not to leave yourself open to losing customers through poor customer service.

If you have a brick and mortar storefront, such as a retail shop, restaurant or fast food, or even a financial services business, proper education of employees in the area of the Importance of customer service is a must. Training should include dressing and grooming for work so that they show respect for their job and their customers, staying off of the telephone whenever possible if a customer is present, being polite and always remembering that the customer is always right. Sure, sometimes they definitely are not, but good customer service means treating them like they are even when they’re not.

Employees should also be taught that good customer service also means giving the customer their complete attention when there is an issue to be addressed. They should look them in the eye, smile and assure them that they are doing their very best to address their concerns; and that their particular problem, if there is one, is completely valid and a top priority. Employees should also be trained to never trivialize a customer’s complaints or suggestions, nor should they ever talk down to any customer. This is true whether their complaint is about their food, the fit of a piece of clothing and especially when their issue is a financial one. This is an important rule to remember particularly for employees of payday loan stores and check cashing businesses. Just because your customer needs to borrow money or cash a check at your establishment doesn’t mean that they should be treated any differently than a wealthy customer would. Teach them to always remember that, if it weren’t for your customers, there would be no need for employees and therefore no paychecks.

If you own or manage a business on the Internet, the same rules apply as for actual stores, but access to customer service becomes top priority with eCommerce. A website without links to your customer service personnel cannot prosper. So, be sure to remember the importance of a customer service link on the landing page of your website and well-trained employees in your back office to back it up.

Workplace Safety consists of different procedures, drills, exercises as well as continuous practices of the different scenarios to keep every single person within the workplace safe and alive. Everyone in the workplace is very important, from employer to employee. Everyone is important.

People usually don’t take workplace safety so seriously because some think that there’s a one in a million shot of it happening, why is it practiced some might wonder and the answer is simple: To prevent any possible accident from happening or if an accident has happened, everything that has been taught to you during the workplace safety drills can be employed to make sure that the situation can’t get worse and everyone can get out the situation alive as well as calm.

Several people may wonder how are these different kinds of drills employed in the workplace safety training, the training comes in the form of elevator scenarios, like what a person could do if they got trapped on a elevator with someone especially if the other person in question is claustrophobic; there are techniques that can be used to keep the person calm until help arrives. There are also scenarios where people know what to do in case of a fire or electrical wiring issue that’s could potentially put someone in danger, also, another way how these drills are employed are usually through demonstrations and experiments.

The general purpose of these exercises is to promote a safe workplace for everyone employee and boss alike so people stay happy and enjoy where they work, too many are the complaints from people about people not caring about where they work.

Besides the employees, the various workplace safety drills and procedures are mostly and always meant for the boss of that corporation because it’s his job to make sure that all of this employees are safe and know what to do and when to do it. There has been a huge threat of litigation over workplace safety and that is why workplace safety is practiced in places where a huge number of people work so as to avoid any litigation issue that could arise.

In conclusion, workplace safety isn’t just one person’s responsibility, it’s everyone’s responsibility because keeping people safe and happy is priority number one.